LEISURE GROUPS GENERAL CONDITIONS OF SALE
ARTICLE 1 – DEFINITIONS
In connection with these General Conditions of Sale, the terms listed below shall have the following meanings:
- Leisure Customer: tour operators, travel agencies, coach operators, all tourism professionals having made a reservation or the natural persons or legal entities having made a group reservation in connection with their professional or associative activity
- The Participants: natural persons staying at the hotel
- Option Date: the date set by the hotel and/or the Central Reservation Service on which the Leisure Customer must confirm the reservation for the group under the conditions provided for at Article 3 of these General Conditions of Sale
- Central Reservation Service: the central reservation service of Louvre Hotel Group dedicated to tourism professionals.
ARTICLE 2 –APPLICATION
These Leisure Groups General Conditions of Sale shall apply exclusively to relations between tourism professionals (travel agencies, tour operators, etc.) or natural persons or legal entities making a group reservation in connection with their professional or associative activity and Louvre Hotel Group, a simplified company with shares with capital of 117 625 104 €, having its registered office Village 5, 50 Place de l’Ellipse, 92081 La Défense Cedex, registered with the Register of Trade and Companies of Nanterre under number 309 071 942, and/or any company operating a hotel under one of the Kyriad Prestige, Kyriad (excepting KYRIAD in DISNEYLAND ® PARIS), Campanile or Première Classe trade names as well as any company operating, under the Golden Tulip, Tulip Inn or Royal Tulip trade name, a hotel marketed by the Central Reservation Service (the « Hotels ») . The list of such hotels is available with the Central Reservation Service. »
The Leisure Groups Conditions of Sale shall apply to Leisure Customers starting with 10 rooms and 15 people staying simultaneously for the same length of time, including identical services covered by the same billing.
In connection with a Leisure Group and with respect to hotels under the Kyriad Prestige, Kyriad and Campanile trade name, as well as the Golden Tulip Paris CDG Airport – Villepinte, Golden Tulip Warsaw Centre, Tulip Inn Antwerpen hotels, the Leisure Group's brochure price is indicated for a double room (occupied by two persons), per day and per person, breakfast, taxes and services (wait staff and chamber maids) included, net of occupancy taxes. This price shall be systematically invoiced whether or not breakfast is eaten.
In the event that the Leisure Customer desires that certain rooms be occupied by one person only, or occupied by more than two persons (as the case may be), an additional charge shall be added to this price.
As no Leisure Group brochure price is available for hotels under the Première Classe trade name, the communicated price shall be the posted public price per room, taxes and services (wait staff and chamber maids) included, net of occupancy tax and breakfast.
The rate of VAT shall be the rate in force and effect on the date that full payment is due.
The conditions appearing in these General Conditions of Sale shall cancel and replace those which have previously appeared and are given for information only and are subject to change.
ARTICLE 3 – RESERVATION
The reservation option requested at the Central Reservation Service or the hotel shall become a confirmed reservation only if the two following conditions are met:
• Receipt by the Louvre Hotel Group Central Reservation Service or by the hotel of confirmation of the option and acceptance of these General Conditions of Sale by e-mail, fax or letter, at the latest at 12:00 (GMT + 1) the day of the end of the Option Date, and
• Receipt of deposit as mentioned hereinafter at Article 4 (subject to clearance of payment).
The length of the option shall be determined together with the hotel or the Central Reservation Service on a case by case basis.
The hotel or the Louvre Hotel Group Central Reservation Service reserves the right to cancel the room and/or the related services at all times and without compensation in case of non-receipt of deposits and/or failure to confirm a reservation on the day of the end of the option, as well as in the event where the Leisure Customer fails to pay invoices corresponding to previously furnished services.
ARTICLE 4 – DEPOSIT
Deposits shall be paid at the latest 8 days following written confirmation of a reservation (which shall be made on the day of the end of the option at the latest) in accordance with the pro forma invoice, by all means of payment accepted by the hotel (in case of payment by check, such payment may be cashed upon receipt; in case of payment by transfer, such payment must be justified by a copy of the order of transfer to the hotel's bank account).
Such deposit represents:
• 30% of services (inclusive of both lodging and catering) reserved for the group.
Failing payment of the afore mentioned deposit within the specified time limits or clearance of payment, the hotel or the Central Reservation Service reserves the right to sell the unconfirmed rooms.
In the case of reservation for a Leisure Groups' series in the same hotel, a security deposit representing the price of the reserved services (inclusive of both lodging and catering) for the stay of the first group shall be paid upon signature of the corresponding contract or, absent a contract, when the reservation is taken. Such amount shall be deducted from the last invoice.
ARTICLE 5 - PAYMENT
Payment of the balance of the total bill shall be made by the Leisure Customer 8 business days at the latest before arrival of the group, that is, 100% of the amount, all taxes included, of the reserved services. If necessary, an invoice or credit shall be issued following the group's stay in order to settle invoicing.
Payment shall be made in the local currency of the country where the hotel is located. Bank fees shall be paid by the Leisure Customer.
Any extras (telephone, any consummation in addition to reserved services, pay TV, etc.) shall be paid at the hotel desk by the participants before the group's departure. The Leisure Customer undertakes to have their guides comply with this rule. The hotel refuses any liability with respect to the consequences of late departure due to collection of such amounts.
Occupancy tax shall be paid at the hotel by the participants or the Leisure Customer before departure of the group.
Any default in payment sustained by the hotel may entail termination of the agreement with the Leisure Customer and/or cancellation of reservations without any compensation owing to the Leisure Customer. Moreover, the amounts paid or due in accordance with the provisions of Articles 4 and 5 of these General Conditions of Sale shall not be reimbursed by the hotel, without prejudice to any damages.
In the event an invoice is partially contested, the Leisure Customer shall pay the uncontested part forthwith and immediately indicate in writing the reason for the partial contesting of the invoice, which must be for due cause. Any invoice that is not contested according to the above described procedure within fifteen days from the sending thereof shall be deemed accepted and due.
ARTICLE 6 - MODIFICATION - CANCELLATION
Any modification or partial or total cancellation of an option shall be notified in writing by the Leisure Customer to the Central Reservation Service or the hotel depending on through which channel the initial reservation was made.
Any modification or partial or total cancellation of a confirmation must be notified in writing by the Leisure Customer to the hotel.
Modification or cancellation shall be effective upon receipt by the Leisure Customer of written notification sent by the Central Reservation Service or the hotel. In any event, the hotel or the Central Reservation Service reserves the right to cancel the request and apply the penalties hereinafter.
With respect to any total cancellation of a confirmed reservation:
- Beyond 90 days of the date of arrival of the group: the Leisure Customer may cancel without any costs;
- Between D-90 and D-61 before the date of arrival of the group: the hotel shall invoice 30% of the amount, all taxes included, of the cancelled services (less previously paid deposits);
- Between D-60 and D-31 before the date of arrival of the group: the hotel shall invoice 50% of the amount, all taxes included, of the cancelled services (less previously paid deposits);
- Between D-30 and D-9 before the date of arrival of the group: the hotel shall invoice 70% of the amount, all taxes included, of the cancelled services (less previously paid deposits);
- Between D-8 and the date of arrival of the group: the hotel shall invoice 100% of the amount, all taxes included, of the cancelled services (less previously paid deposits).
In the event of a partial cancellation (more than 5 % of the total number rounded up to the higher whole number or involving a part of the services comprising the stay and representing more than 5% of the value thereof), the above amounts shall be kept and/or invoiced in proportion to the amount of the cancelled service.
In connection with a reservation during the period of a show or event, specific conditions may be applicable and indicated at the time of reservation.
Moreover, in connection with a Leisure Group, if the group is reduced to less than 10 rooms and 15 people, invoicing shall be made based on the individual posted prices applicable on the planned date of arrival in the hotel involved.
If the group arrives after 10 pm and catering has been reserved, the hotel reserves the right to refuse to serve the reserved meals, it being understood that 100% of the total amount, all taxes included, of such catering service shall be invoiced to the Leisure Customer according to the above mentioned conditions.
With respect to meal stops without lodging (reserved directly with the hotel), cancellations made less than 5 days before arrival of the group shall be invoiced for 100%, all taxes included, of the amount.
Any no show on the part of part or all of the participants, as well as the reduction of length of stay (made at the hotel) shall be invoiced based on the total amount, all taxes included, of the reserved services less deposits and payments already received for the planned length of stay.
ARTICLE 7 – GRATUITIES
The following gratuities shall apply for the whole of the group, that is ½ double (1 person sharing a double room) including breakfast, gratuity for 20 paying individuals.
This gratuity shall not apply with respect to Première Classe hotels.
ARTICLE 8 – LIST OF NAMES
Whenever the reservation date so allows, the Leisure Customer agrees to furnish a statement of its sales 21 days before the date of arrival of the group.
The hotel shall receive the final list of names 8 business days at the latest before the arrival of the group.
In the case of a meal stop group (reserved directly with the hotel), a half-board or full-board group, the choice of menus with respect to the reserved meal or meals shall be attached to the reservation confirmation 7 business days at the latest before the date of arrival of the group.
Absent receipt of the above mentioned documents, the hotel will not be able to guarantee the allocation of the rooms or the menus desired by the Leisure Customer.
The hotel undertakes to make its rooms available beginning at 3 pm on the day of arrival. Rooms must be vacated at noon at the latest on the day of departure.
ARTICLE 9- FORCE MAJEURE – FORTUITOUS EVENT
Case of force majeure or fortuitous event: there shall be considered as a case of force majeure or fortuitous event those commonly acknowledged as such by the case law of the courts of France.
In the event of a case of force majeure or a fortuitous event, the hotel or the Central Reservation Service shall endeavour to relocate the group in an establishment operating under one of the trade names belonging to the Louvre Hotel Group, while refusing any liability.
ARTICLE 10 – ROOM CHANGES
In the event of a total or partial change of rooms decided upon by the hotel, the group shall be lodged in an establishment of an equal or superior category without any additional charge and in proximity to the hotel to the extent possible.
Costs inherent to the transfer shall be borne by the hotel; the Leisure Customer may not claim any additional compensation.
ARTICLE 11 – SECURITY DEPOSIT
The hotel reserves the right with respect to any and all reservations to request that the Leisure Customer pay a security deposit per participant in an amount of ten (10) euros per person, children included.
Such security deposit shall be paid at the latest upon arrival of the group directly at the hotel. In the case of any property damage caused to the rooms, the restaurant and/or the common areas of the hotel by any person in a Loeisure Customer group, the hotel reserves the right to keep the amounts paid by way of compensation, without prejudice to its rights and actions in the event that the property damage caused to the hotel is greater than the amount of the security deposit given for the group.
Moreover, the hotel may cease supplying its services if group participants interfere with the good running of the hotel or if they jeopardise the reputation or safety of the hotel or the hotel's customers.
ARTICLE 12 – CHILD POLICY
No additional charge shall be requested * by the hotels for children under ten-years of age, within the limit of one child per room and subject to the availability of rollaway beds, whenever they are lodged in the room of accompanying adults.
In connection with a stay at the hotel, breakfast for children under ten-years of age shall be free within the limit of two children per adult eating breakfast at the hotel.
Menus shall be children's menus invoiced as such.
With respect to groups of children less than 10 years of age**, the third bed and/or third breakfast shall be free to the extent that adult group prices shall be applied.
At the time of reservation the number of persons and the age of the children staying at the hotel must be specified.
Failing this, the child shall be automatically considered as being more than 10 years of age.
* Excepting the following hotels: Campanile and Première Classe Roissy St Witz, Kyriad in DISNEYLAND ® PARIS, Campanile and Première Classe de Bussy St Georges and Campanile Poitiers Futuroscope
** in authorised hotels
Article 13 - INSURANCE – LIABILITY
As the hotel shall not have custody of the participants' personal effects, nor the equipment that the Leisure Customer stores in its rooms and premises, it shall never be held liable in the case of theft or disappearance of such personal effects and/or equipment.
Insuring of equipment and personal effects of participants shall be assumed by the Leisure Customer, which hereby expressly waives any recourse against the hotel for any damage caused to such property in this regard, including theft of such property.
As concerns clothing, luggage and various items stored in the rooms, as well as items left in vehicles parked on the premises of which the hotel has private enjoyment, the hotel shall not be liable above and beyond that which is prescribed by law pursuant to Articles 1952 to 1954 of the French Civil Code.
The Leisure Customer undertakes to comply with and cause its participants to comply with the internal rules and regulations as well as the safety directives in effect in the hotel's premises.
No food or beverages brought from the outside by the Leisure Customer or its guests shall be allowed except with the prior authorisation of the hotel.
The Leisure Customer may not use any trademark belonging to or marketed by the Louvre Hotel Group (Première-Classe, Campanile, Kyriad, Kyriad Prestige, Tulip Inn, Golden Tulip, Royal Tulip) except with the express written authorisation of the Louvre Hotel Group.
ARTICLE 14 - CLAIMS
All claims must be sent by registered letter, acknowledgement of receipt requested to the registered office of the Louvre Hotel Group (Sales Department – Village 5, 50 Place de l’Ellipse – 92081 La Défense Cedex - France) within 10 days at the latest following date of departure from the hotel in question.
No claim may be taken into consideration beyond this time limit.
ARTICLE 15 – APPLICABLE LAW
These conditions shall be governed by the laws of France both with respect to substantive and procedural law.
Any dispute, regardless of the cause, shall be within the competence of the competent court having jurisdiction over the registered office of Louvre Hotel Group.