CORPORATE & SEMINAR GROUPS GENERAL CONDITIONS OF SALE



ARTICLE 1 - DEFINITIONS
In connection with these General Conditions of Sale, the terms listed below shall have the following meanings:
- Customer: travel agencies, event agencies, communication agencies, all business travel professionals having made a reservation or the natural persons or legal entities having made a corporate and/or seminar groups reservation in connection with their professional or associative activity.
- The Participants: natural persons staying at the hotel and/or taking part in the seminar reserved at the hotel.
- Option Date: the date set by the hotel and/or the Central Reservation Service on which the Customer must confirm the reservation for the group under the conditions provided for at Article 3 of these General Conditions of Sale
- Central Reservation Service: the central reservation service of Louvre Hotels Group dedicated to professional groups and seminars.
- Training Day Package Service: this package includes a hot drink offered upon arrival, morning coffee break, lunch, beverage and coffee included, afternoon coffee break, room rental.
- Semi Residential Package Service: this package includes room, breakfast and training day.
- Residental Package Service: this package includes room, dinner, including beverage, breakfast, training day.
- Corporate Group or Lodging Only Service: rooms for one or two person, excluding breakfast.

ARTICLE 2 – APPLICATION
These Seminar and Corporate Group General Conditions of Sale shall apply exclusively to relations between buiness travel professionals (travel agencies, event agencies, communication agencies, etc.) or natural persons or legal entities making a corporate groups, residential seminars, semi-residential seminars and training day reservation in connection with their professional activity and LOUVRE HOTELS GROUP, a simplified company with shares with capital of 117 625 104 €, having its registered office Village 5, 50 Place de l’Ellipse, 92081 La Défense Cedex, registered with the Register of Trade and Companies of Nanterre under number 309 071 942, and/or any company operating a hotel under one of the Kyriad Prestige, Kyriad, Campanile or Première Classe trade names (excepting KYRIAD in DISNEYLAND ® PARIS). »), as well as any company operating, under the Golden Tulip, Tulip Inn or Royal Tulip trade name, a hotel marketed by the Central Reservation Service (the « Hotels ») . The list of such hotels is available with the Central Reservation Service.
The General Conditions of Sale shall apply for a single stay (or series of stays), including identical services covered by the same billing and starting with:
• 10 rooms in connection with a seminar reservation with lodging or in connection with a lodged group only
• 10 people in connection with a reservation for a seminar without lodging.
In connection with a reservation of rooms for the trainer or trainers of a training day; the Louvre Hotels Group individual conditions of sale shall apply
In the case where the number of participants and/or rooms is or shall become less than 10, the hotel reserves the right to invoice each service - room rental, welcoming hot beverage, break, lunch, beverages, etc.- individually and modify these conditions of sale.
With respect to lodging services alone, the base price is given for each room, inclusive of taxes and services, but excluding breakfast and occupancy tax.
For training days and residential and semi-residential seminars, the base price is given per person, per day.
The rate of VAT shall be the rate in force and effect on the date that payment is due.
The conditions appearing in these General Conditions of Sale shall cancel and replace those which have previously appeared and are given for information only and are subject to change.

ARTICLE  3 - RESERVATION
The reservation option requested at the Central Reservation Service or the hotel shall become a confirmed reservation only if the two following conditions are met:
• Receipt by the Louvre Hotels Group Central Reservation Service or by the hotel of confirmation of the option and acceptance of these General Conditions of Sale by e-mail, fax or letter, at the latest at 12:00 (GMT + 1) the day of the end of the Option Date, and
• Receipt of deposit as mentioned hereinafter at Article 4 (subject to clearance of payment).
The length of the option shall be determined together with the hotel or the Central Reservation Service on a case by case basis.
The hotel or the Louvre Hotels Group Central Reservation Service reserves the right to cancel the room and/or the related services at all times and without compensation in case of non-receipt of deposits and/or failure to confirm a reservation on the day of the end of the option, as well as in the event where the Customer fails to pay invoices corresponding to previously furnished services.

ARTICLE  4 - DEPOSIT
Deposits shall be paid at the latest 8 days following written confirmation of a reservation (which shall be made on the day of the end of the option at the latest) in accordance with the pro forma invoice, by all means of payment accepted by the hotel (in case of payment by check, such payment may be cashed upon receipt; in case of payment by transfer, such payment must be justified by a copy of the order of transfer to the hotel's bank account).
Such deposit represents:
In connection with a reservation with lodging (that is, a residential and semi-residential seminar, corporate group service or lodging alone):
• More than 60 days before the beginning of the event, the deposit shall represent 40% of the total estimated billing (inclusive of lodging, seminar service and catering)
• As of 60 days before the beginning of the event, the deposit shall represent 75% of the total estimated billing (inclusive of lodging, seminar service and catering)
In connection with a reservation without lodging (training day):
• As of 30 days before the beginning of the event, the deposit shall represent 50 of the total estimated billing (seminar service).
In the case of reservation for a series in the same hotel, a security deposit representing the price of the reserved services (inclusive of lodging, seminar service and catering) for the stay of the first group shall be paid upon signature of the corresponding contract or, absent a contract, when the reservation is taken. Such amount shall be deducted from the last invoice.

ARTICLE  5 -  PAYMENT
In connection with a reservation with or without lodging, payment of the balance of the total bill shall be made 8 business days at the latest before arrival.
If necessary, an invoice or credit shall be issued following the group's stay in order to settle invoicing.
Payment shall be made in the local currency of the country where the hotel is located. Bank fees shall be paid by the Customer.
Any extras (telephone, any consummation in addition to reserved services, pay TV, etc.) shall be paid at the hotel desk by the participants before the group's departure. The Customer undertakes to have their participants comply with this rule.
Occupancy tax shall be paid at the hotel by the participants or the Customer before departure of the group. The hotel refuses any liability with respect to the consequences of late departure due to collection of such amounts.
Any default in payment sustained by the hotel may entail termination of the agreement with the Customer and/or cancellation of reservations without any compensation owing to the Customer. Moreover, the amounts paid in accordance with the provisions of Articles 4 and 5 of these General Conditions of Sale shall definitively remain the property of and/or due to the hotel, without prejudice to any damages..
In the event an invoice is partially contested, the Customer shall pay the uncontested part forthwith and immediately indicate the reason for the partial contesting of the invoice, which must be for due cause. Any invoice that is not contested according to the above described procedure within fifteen days from the sending thereof shall be deemed accepted.

ARTICLE  6 – MODIFICATION - CANCELLATION
Any modification or partial or total cancellation of an option shall be notified in writing by the Customer to the Central Reservation Service or the hotel depending on through which channel the initial reservation was made.
Any modification or partial or total cancellation of a confirmation must be notified in writing by the Customer to the hotel.
Modification or cancellation shall be effective upon receipt by the Customer of written notification sent by the Central Reservation Service or the hotel. In any event, the hotel or the Central Reservation Service reserves the right to cancel the request and apply the penalties hereinafter.
With respect to any total cancellation of a confirmed reservation:
In connection with a reservation with lodging (that is, a residential and semi-residential seminar, corporate group service or lodging alone):
• Beyond 60 days of the date of arrival of the group: the Customer may cancel without any costs;
• Between D-60 and D-31 before the date of arrival of the group: the hotel shall invoice 40% of the amount, all taxes included, of the cancelled services (less previously paid deposits);
• Between D-30 and D-16 before the date of arrival of the group: the hotel shall invoice 75 % of the amount, all taxes included, of the cancelled services (less previously paid deposits).
• Between D-15 and the date of arrival of the group: the hotel shall invoice 100 % of the amount, all taxes included, of the cancelled services (less previously paid deposits).
In connection with a reservation without lodging (training day):
• Beyond 30 days of the date of arrival of the group: the Customer may cancel without any costs;
• Between D-30 and D-16 before the date of arrival of the group: the hotel shall invoice 50 % of the amount, all taxes included, of the cancelled services (less previously paid deposits).
• Between D-15 and the date of arrival of the group: the hotel shall invoice 100 % of the amount, all taxes included, of the cancelled services (less previously paid deposits).
In the event of a partial cancellation (more than 5 % of the total number rounded up to the higher whole number or involving more than 5% of the value of the services comprising the stay) of a reservation with or without lodging, the above amounts shall be kept and/or invoiced in proportion to the amount of the cancelled service.
In connection with a reservation during the period of a show or event, specific conditions may be applicable and indicated at the time of reservation.
Any no show on the part of part or all of the Participants, as well as the reduction of length of stay (made at the hotel) shall be invoiced based on the total amount, all taxes included, of the reserved services and for the planned length of stay.
If the group arrives after 10 pm and catering has been reserved, the hotel reserves the right to refuse to serve the reserved meals, it being understood that 100% of the total amount, all taxes included, of such catering service shall be invoiced to the Customer according to the above mentioned conditions.
With respect to meal stops without lodging (reserved directly with the hotel), cancellations made less than 5 days before arrival of the group shall be invoiced for 100%, all taxes included, of the amount.

ARTICLE  7 – LIST OF NAMES
In connection with a group with lodging, the hotel shall receive the list of names for the rooms 8 business days at the latest before the arrival of the group.
In the case of a meal stop group (reserved directly with the hotel), a half-board or full-board group, the choice of menus with respect to the reserved meal or meals shall be attached to the reservation confirmation 7 business days at the latest before the date of arrival of the group.
All additional participants not provided for in the initial contract shall not be admitted until following verification of availability and formal approval by the hotel and then added to the final billing subject to the conditions agreed to with the hotel.
Absent receipt of the above mentioned documents, the hotel will not be able to guarantee the allocation of the rooms, seminar rooms or the menus initially desired by the Customer.
The hotel undertakes to make its rooms available beginning at 3 pm on the day of arrival. Rooms must be vacated at noon at the latest on the day of departure.

ARTICLE 8 -  FORCE MAJEURE – FORTUITOUS EVENTS
there shall be considered as a case of force majeure or fortuitous event those commonly acknowledged as such by the case law of the courts of France.
In the event of a case of force majeure or a fortuitous event, the hotel or the Central Reservation Service shall endeavour to relocate the group in an establishment operating under one of the trade names belonging to the LOUVRE HOTELS GROUP, while refusing any liability.

ARTICLE 9 – ROOM CHANGES
In the event of a total or partial change of rooms decided upon by the hotel, the group shall be lodged in an establishment of an equal or superior category without any additional charge and in proximity to the hotel to the extent possible.
Costs inherent to the transfer shall be borne by the hotel; the Customer may not claim any additional compensation.

ARTICLE  10 – INSURANCE – LIABILITY
As the hotel shall not have custody of the participants' personal effects, nor the equipment that the Customer stores in its rooms and premises, it shall never be held liable in the case of theft or disappearance of such personal effects and/or equipment.
Insuring of equipment and personal effects of participants shall be assumed by the Customer, which hereby expressly waives any recourse against the hotel for any damage caused to such property in this regard, including theft of such property.
As concerns clothing, luggage and various items stored in the rooms, as well as items left in vehicles parked on the premises of which the hotel has private enjoyment, the hotel shall not be liable above and beyond that which is prescribed by law pursuant to Articles 1952 to 1954 of the French Civil Code.
The Customer undertakes to comply with and cause its participants to comply with the safety directives in effect in the hotel's premises.
With respect to the organisation of any commercial event, contests, competitions of any type, exhibitions, boot sales, or any type of event which due to its purpose or legal classification necessitates any authorisation, prior declaration, license or assimilated formalities in accordance with the regulations in force and effect, the Customer shall obtain the necessary elements from the competent authorities and act in accordance with the applicable regulations and shall guarantee the hotel with regard thereto. The hotel may cancel or terminate the contract at all times, due to the exclusive fault of the Customer, if the Customer makes use of an event in a manner that is contrary to public morality or good morals.
Any plan concerning the decoration, fitting out and technical installation of the premises shall be submitted reasonably in advance to the hotel for its prior written approval. Following the event, the Customer shall remove all the installations at its expense in order that that the premises be returned in their original condition. No food or beverages brought from the outside by the Customer or its guests shall be allowed except with the prior authorisation of the hotel.
After midnight, the level of noise in the salons shall not disturb the hotel clientele and its immediate neighbours. The hotel reserves the right to limit the sound level if excessive.
The Customer shall observe the hours provided for in the special conditions with respect to occupancy of common areas and salons.
The Customer may not use any trademark belonging to or marketed by the Louvre Hotels Group (Première- Classe, Campanile, Kyriad, Kyriad Prestige, Tulip Inn, Golden Tulip, Royal Tulip) except with the authorisation of the Louvre Hotels Group.
With respect to musical shows and programs to be organised and produced for the event, the Customer alone shall be responsible for any request for authorisation from and/or declaration to the SACEM [society of musical authors, composers and publishers] or the various collective bodies or authorities concerned, as well as all payments connected to the rights of authors, producers and performers. The Customer shall guarantee and hold harmless the hotel against claim in this respect.

ARTICLE  11 – ARTICLE 11 - CLAIMS
All claims must be sent by registered letter, acknowledgement of receipt requested to the registered office of the Louvre Hotels Group (Sales Department – Village 5, 50 Place de l’Ellipse – 92081 La Défense Cedex - France) within 10 days at the latest following date of departure from the hotel in question. No claim may be taken into consideration beyond this time limit.

ARTICLE 12 – APPLICABLE LAW
These conditions shall be governed by the laws of France both with respect to substantive and procedural law. Any dispute, regardless of the cause, shall be within the competence of the competent court having jurisdiction over the registered office of Louvre Hotels Group.

ARTICLE 13 - CHILD POLICY
No additional charge shall be requested * by the hotels for children under ten-years of age, within the limit of one child per room and subject to the availability of rollaway beds, whenever they are lodged in the room of accompanying adults.
In connection with a stay at the hotel, breakfast for children under ten-years of age shall be free within the limit of two children per adult eating breakfast at the hotel.
Menus shall be children's menus invoiced as such.
At the time of reservation the number of persons and the age of the children staying at the hotel must be specified.
Failing this, the child shall be automatically considered as being more than 10 years of age.

* Excepting the following hotels: Campanile and Première Classe Roissy St Witz, Kyriad Disney, Campanile and Première Classe de Bussy St Georges and Campanile Poitiers Futuroscope